Get found · module 09
Review Management
Every finished job turns into a review request, automatically. Steady new reviews beat a big pile of old ones, and Google knows it.
How it works
What actually happens
The trigger
Job marked complete, or an invoice sent, or you text a word to a number — whatever fits how you actually work, because a system you have to remember is a system that doesn't run.
The ask
A short text at the right moment, with a direct link. Timing matters more than wording: same day beats next week by a mile.
The follow-up
One polite reminder if they don't respond. Then nothing — because nagging a happy customer is how you make them unhappy.
The responses
Every review answered, including the bad ones. How you handle a one-star in public sells more jobs than the five-stars above it.
Who this is for
- ✓ You do good work and have nothing online to show for it
- ✓ Your reviews are real but old
- ✓ Your competitor has 80 reviews and you have 11
When I’d tell you to skip it
- — You've got a genuine service problem — automating requests will just surface it faster
- — You're already asking consistently and it's working
Questions
About review management
Can you filter out bad reviews?
No, and you shouldn't want to — it violates Google's terms and it can get your profile suspended. The real answer is asking everyone consistently, so the occasional bad one sits in a sea of good ones instead of standing alone.
What about responding to reviews?
Included. Every review gets a reply, and the bad ones get a careful one. Prospective customers read the responses more closely than the reviews.
Find out where you stand.
Apply for a free audit and I’ll record a walkthrough of where your leads are leaking — missed calls, your Google presence, and your top three competitors. Ten minutes, yours to keep.